eternalHealth, a Medicare Advantage plan serving Medicare beneficiaries in Massachusetts and Arizona, announced an integrated partnership with Zynix AI, a healthcare AI platform built to operationalize care management, patient engagement, and quality improvement at scale, and nirvanaHealth, a cloud-native enterprise platform supporting pharmacy benefit management, claims adjudication, and centralized healthcare data infrastructure.
Since January 1, 2026, eternalHealth has been leveraging Zynix AI’s agentic outreach capabilities and care management workflows to expand member engagement, improve care coordination, and support quality initiatives tied to Star Ratings, member satisfaction, and operational efficiency.
The collaboration is designed to help eternalHealth reach more members – and the right members at the right time – to support preventive care, chronic condition management, and timely follow-up, while enabling care teams to focus on higher-acuity needs. Zynix AI’s workflows also serve as a prioritization tool for care managers, helping them identify which members need to be contacted first when resources are constrained.
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nirvanaHealth’s platform helps keep key operational and member information centralized, while supporting the real-time, bidirectional connectivity that is critical to timely and accurate care management execution. In coordination with Zynix AI, this infrastructure helps create a more responsive and connected workflow across outreach, documentation, and follow-up.
“Medicare Advantage is won or lost in execution – timely outreach, closed-loop follow-up, and meaningful member experience,” said Jayadeva (Jay) Chowdappa, MD, Co-Founder and CEO of Zynix AI. “eternalHealth has a strong member-first mission, and we’re excited to help their teams operationalize engagement at scale by pairing action-taking AI agents with clinician-led care management workflows. Together with nirvanaHealth’s connectivity infrastructure, we believe this model can drive measurable improvement in quality, satisfaction, and efficiency.”
“eternalHealth is committed to meeting members where they are with proactive support that improves outcomes and experience,” said Pooja Ika, Founder and CEO of eternalHealth. “Partnering with Zynix AI strengthens our ability to engage members consistently and efficiently, support our care management teams, and advance our quality goals in Massachusetts and Arizona. Combined with nirvanaHealth’s centralized infrastructure, this partnership helps us deliver high-touch care with smart, modern, and cost-sensitive tools.”
SOURCE: Businesswire
