Manhattan Associates, a global provider of software solutions for supply chain and omnichannel commerce, announced that it has been named a Leader in The Forrester Wave™: Point-of-Service (POS) Solutions, Q4 2024 . Of the nine vendors evaluated in the report, Manhattan received the highest possible score in the most criteria. The vendor was recognized for its inventory management and in-store fulfillment capabilities, including in-store pickup and drive-through.
With the rise of e-commerce, retailers are rethinking their stores to adapt to the expectations of today’s consumers. They are realizing that these spaces are no longer limited to their traditional role as points of sale or showrooms, but that they are becoming essential levers for sustainable differentiation. As real drivers of customer intelligence and connection creation, stores are evolving to go beyond simple transactions, by offering unique and resolutely customer-centric experiences.
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Manhattan is revolutionizing the omnichannel customer experience with Manhattan Active® Omni, the first unified commerce suite for modern retail. Integrating Point of Sale, Order Management, Customer Engagement & Service, and Store Inventory & Fulfillment, this cloud-native platform redefines the role of stores. With this solution, retailers can transform their sales spaces into strategic points of contact, delivering personalized shopping experiences, leveraging customer insights, and strengthening customer relationships.
“Being recognized as a Leader in the Forrester POS Wave 2024 report is further proof of Manhattan’s commitment to helping retailers deliver a seamless omnichannel experience,” said Robby Dewling, director, Product Management at Manhattan Associates . “Last year, Manhattan was named the sole Leader in The Forrester Wave™: Order Management Systems (OMS), Q2 2023 . To us, being named a Leader in both the Forrester POS and OMS Wave reports clearly demonstrates our position as a leader in the unified commerce space.”
Manhattan Associates is recognized worldwide for the quality and functional richness of its Supply Chain & Omnichannel solutions (WMS, TMS, OMS and POS). They unify information across the entire company, converging sales with logistics execution. These software solutions, their technological base and the unmatched experience of Manhattan teams contribute to the growth and profitability of the company’s clients around the world.
SOURCE: Businesswire