Instacart, the leading grocery technology company in North America, launched Ask Instacart, a first-of-its-kind AI-powered search tool designed to assist with customers’ grocery shopping questions – saving them time, inspiring their routine, and helping them make food-related decisions by offering personalized recommendations throughout the shopping experience.
By leveraging the language understanding capabilities of OpenAI’s ChatGPT API and Instacart’s own AI models and unique catalog data that spans more than a billion shoppable items across more than 80,000 retail partner locations, Ask Instacart invites customers to ask questions about what to eat and how to make it, helping tackle the age-old daily question: ‘What’s for dinner?’.
Starting to roll out to Instacart customers and scaling to all U.S. customers over the coming weeks, Ask Instacart is a reimagined yet still familiar search experience directly embedded in the search bar in the Instacart app, providing customers with product recommendations that are intuitively organized, as well as additional useful information about food preparation, product attributes, dietary considerations, and more. The newly enhanced search experience also incorporates personalized question prompts into the search bar that anticipate customer preferences, remind them of their needs based on their shopping history, and inspire them to discover new products.
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“A simple question like ‘What’s for dinner?’ is among the most complex for families everywhere to answer. From decisions about budget and dietary specifications to cooking skills, personal preferences, and so much more, Ask Instacart can help customers answer all of their food questions and deliver the ingredients for the perfect meal in as fast as an hour,” said JJ Zhuang, Chief Architect at Instacart. “Whether it’s, “What’s the best fish for tacos?” or “What should I make for a Memorial Day BBQ?,” by supercharging Instacart search with generative AI we can create a truly inspiring experience that unlocks even more opportunities to engage and help customers as they shop online from their favorite retailers.”
With Ask Instacart, customers will be able to:
- Better understand what ingredients or dishes pair well with others, like, “What kind of side dishes should I serve with lamb chops?”
- Discover alternative ingredients that can be swapped for one another, like, “What fish is similar to salmon?”
- Get more information on cooking techniques, like, “What are good sauces for grilling chicken?”
SOURCE: PR Newswire