Acumera, a leading provider of software-as-a-service (SaaS) solutions for edge computing, network operations, visualization, and security, is delighted to announce a strategic partnership with InStore.ai, a cutting-edge technology company specializing in helping people measure and improve in-person experiences by unveiling insights through artificial intelligence from previously untapped voice interactions.
InStore.ai’s innovative solution extracts ‘what was said’ at the point-of-sale (POS), as a powerful new source of insights, to measure and improve a cashier’s impact on loyalty and customer spend. Bill Morrow, CEO of Acumera, stated, “We are thrilled to embark on this collaborative journey with InStore.ai. This partnership allows us to combine our strengths and deliver a comprehensive AI solution that empowers retailers to thrive in the digital age.”
When InStore.ai is deployed on Acumera’s comprehensive edge platform, multi-site retailers can be deployed faster with an assurance of continuous operations that empowers retailers, enhances customer experiences, and provides valuable brand insights. This collaborative effort ensures seamless implementation across 50,000+ existing retail sites under management with Acumera, underscoring the unwavering commitment of both companies to deliver unmatched value to their clients.
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Key Highlights of the Partnership:
- Enhanced Customer Experience: The partnership will leverage InStore.ai’s voice capture technology and AI-driven insights to analyze conversations between cashiers and shoppers, enabling the identification of top performers, swift detection of facility and checkout issues, complaints of no receipts, cashier friendliness, and promotion effectiveness.
- Secure and Scalable Networks: Acumera’s expertise in secure network solutions will ensure that InStore.ai’s technology is deployed on a foundation of reliability, safeguarding sensitive customer data and transactions.
- Easily Search Verbal Interactions: Natural language search across your stores immediately empowers managers to detect unique events such as specific product feedback such as new fresh foods, or employee altercations, putting their finger on the pulse of their in-store experience.
- Future-Ready Technology: Together, Acumera and InStore.ai will continue to innovate, ensuring that retailers have access to the latest technologies that keep them ahead in an ever-evolving market.
InStore.ai leads the way in using artificial intelligence and voice analytics to elevate in-person experiences. Our innovative solution offers people valuable insights for enhancing engagement, loyalty, and operational efficiency.
For more than two decades, Acumera has been a leading provider of SaaS solutions for edge computing, secure edge networking, network operations, visualization, and security. With a focus on innovation and customer experience, Acumera specializes in delivering unparalleled uptime, reliability, scalability, and security to global brands and multi-site operators, and ensures continuous operations 24/7 at more than 50,000 sites.
SOURCE: Acumera