Kinaxis Inc, a global leader in end-to-end supply chain orchestration, has been named a Customer Favorite for Supply Chain Planning Solutions in Gartner.
Of the nine vendors included in the evaluation, Kinaxis is the only vendor that exceeded the market average in both overall experience and user interest and adoption ratings. The company received 4.8 out of 5 for product capabilities, 4.5 for customer service, and 4.6 for overall user experience, with an impressive 93% of customers willing to recommend Kinaxis.
Kinaxis attributes its success to its best-in-class sales and support experience, as well as a strong focus on customer success beyond implementation with continuous learning and a dedicated community of product and service experts. Companies across all industries, sizes and maturity levels rely on Kinaxis to get the advanced technology and intuitive user experience they need to manage the complexity of modern supply chains.
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“We are incredibly honored to be recognized as a Customers’ Choice,” said Michael Mauger, Chief Customer Officer at Kinaxis . “Their trust and feedback inspire us to develop innovative solutions that make supply chains more efficient, agile and resilient. This recognition reinforces our commitment to providing world-class service and support at every stage of the customer relationship.”
The Kinaxis Maestro™ platform helps companies break down silos and manage the complexity of global supply chains by providing real-time visibility, collaborative planning, and rapid decision making. The AI-powered solutions enable companies to automate routine tasks, optimize demand and supply planning, and synchronize operations so customers can respond flexibly to disruptions and changing market conditions.
In April 2024, Kinaxis was also named a Leader in the 2024 Gartner ® Magic Quadrant™ for Supply Chain Planning Solutions for the tenth consecutive year. Of the 20 vendors evaluated, Gartner positioned Kinaxis highest in the “Ability to Execute” category. Kinaxis attributes its position to its patented concurrency approach and a proven track record of delivering innovative solutions based on its leading vision by leveraging advanced technologies such as AI, ML and an intuitive user experience.
SOURCE: Businesswire