Karmak , a leading provider of business management solutions for the heavy-duty truck industry, and Syncron , a global leader in intelligent service lifecycle management (SLM) solutions for the aftermarket, announced an integration that enables Karmak customers to seamlessly access Syncron’s solutions. The new integration enables dealers and OEMs to automate inventory planning, optimize pricing strategies, reduce costs and improve service levels – all within Karmak Fusion.
Syncron’s SLM platform uses AI, machine learning and advanced analytics to plan and predict spare parts demand, maximize availability and minimize waste and emissions due to unnecessary or rushed orders. It helps dealers and OEMs optimize their spare parts and service departments, enabling greater customer satisfaction, user automation and operational profitability.
“Karmak has long been committed to helping our customers get faster, and this integration with Syncron allows us to further pursue that goal,” said Craig Grade , Director of Integrations at Karmak.
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“Our pre-integrated solution with Karmak enables heavy-duty vehicle dealers and OEMs to quickly streamline their operations and free up valuable time and resources to focus on customer service and business growth,” said Nate Corder , VP of Sales at Syncron. “This is especially important as the aftermarket industry faces significant labor shortages and changing customer expectations, making efficiency and automation key success factors.”
Syncron helps manufacturers and dealers capitalize on the new service economy by optimizing aftermarket profitability, increasing customer loyalty and enabling the transition to servitization. Aligning all aftermarket services to its Service Lifecycle Management (SLM) platform, Syncron helps companies differentiate through exceptional aftermarket experiences while achieving significant revenue growth. The world’s leading brands trust Syncron, making the company the largest privately held global leader in intelligent SaaS solutions for service lifecycle management.
For over 40 years, Karmak has been a leading provider of business management solutions to the heavy-duty transportation industry. Karmak supports thousands of locations around the world, including full-service truck dealers, trailer dealers, service shops, aftermarket dealers, leasing/rental companies and many more, ensuring their success through innovative technology and dedicated service with a focus on integrity.
SOURCE: PRNewswire