fabric, the creators of the next-generation order orchestration solution, announced a reimagined order management system (OMS) enhanced by the transformative power of artificial intelligence (AI), including a new AI agent. fabric AI Order Cloud provides retailers with a centralized system for managing their orders, inventory, and fulfillment across multiple channels. Now infused with AI, fabric’s OMS delivers real-time data analysis, trend detection, and intelligent recommendations, ensuring seamless operations and a comprehensive view of the entire customer journey.
In today’s dynamic and highly connected world, consumers desire the ability to shop across any channel and control their delivery; whether it’s curbside or right to their doorstep. Conversion—and, ultimately, brand loyalty—hinges on retailers offering the right products at the right time, paired with flexible and convenient delivery options.
However, many retailers are struggling with inventory that is siloed across their network. This lack of visibility into their inventory not only negatively impacts customer satisfaction, it contributes to lost sales, increased markdowns, and higher storage costs. Research indicates that 69 percent of online shoppers will abandon their purchase and shop with a competitor if their desired item is out of stock, with stockouts being responsible for $1 trillion in missed sales each year globally. Furthermore, overstocking can increase storage and holding costs for retailers by 20-30 percent.
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As consumers increasingly shop across more channels, and their expectations continue to rise, AI-driven solutions are quickly becoming essential for enhancing inventory visibility, streamlining operations, and delivering exceptional customer experiences. This is why a staggering 92 percent of businesses plan to invest in AI-powered software.
Global direct to consumer (DTC) ecommerce leader, ESW, is one such company experiencing the benefits of AI-driven solutions. “fabric AI Order Cloud is a game-changer for omnichannel retail,” said Frank Kouretas, CPO of ESW. “fabric is helping us create seamless order management experiences and simplifying inventory visibility across all channels. This enables the fulfillment of customer orders with greater efficiency at global scale. fabric’s composable technology enhances operational agility, helping us exceed customer expectations in today’s fast-paced retail environment.”
“Today’s announcement underscores fabric’s dedication to providing retail companies with the technology and insights they need to revolutionize their business and meet customers wherever they are,” said Mike Micucci, CEO of fabric. “fabric AI Order Cloud taps the game-changing power of AI to boost conversion by exposing shoppers to timely, accurate inventory so retailers can fulfill orders at the right margin and provide a next-level customer experience.”
fabric AI Order Cloud helps retailers modernize their omnichannel strategies, reduce operational complexity, and drive long-term growth through:
Intelligent fulfillment orchestration
The solution eliminates manual tradeoffs between speed and cost by automatically evaluating inventory levels, carrier capacity, and delivery promises across locations. Using analytics insights, AI recommends new fulfillment rules and automation procedures to continuously optimize decisions to meet service levels while minimizing shipping costs and split shipments.
SOURCE: GlobeNewswire