Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that Chicago-based Forefront Global Logistics (FGL), an AI-forward freight brokerage serving domestic and international supply chains, is using Descartes’ transportation management suite to help build an AI-powered digital freight brokerage that automates freight execution, strengthens carrier security and helps FGL scale more efficiently.
“Freight brokerages are under pressure to grow shipment volume while reducing manual work and defending against increasingly sophisticated fraud schemes,” said Daniel Shirazi, FGL President and co-founder. “By replacing our previous transportation management system (TMS) with Descartes’ integrated technology stack, we’ve been able to expand rapidly without proportionally increasing headcount. At the same time, we’ve automated freight execution, shipment visibility and carrier onboarding while reducing fraud exposure for customers. We’ve also leveraged Descartes’ AI agents to automate routine shipment engagement and exception handling, nearly eliminating manual check calls, increasing no-touch tracking and improving shipment data quality.”
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Instead of having disconnected point systems, FGL is managing end-to-end brokerage workflows with Descartes’ unified platform that integrates:
- Descartes Aljex™: Automates workflows from order entry and carrier selection through dispatch and communications, reducing manual work while increasing brokerage throughput.
- Descartes MacroPoint™: Provides real-time multimodal shipment visibility, seamless capacity sourcing and access to the industry’s most reliable global network of carriers, lowering costs and freeing up resources to focus on customer relationships and growth.
- Descartes MacroPoint OpsForce: Uses AI agents to automate routine shipment engagement, tracking continuity, exception handling and documentation collection, which improves tracking coverage, shipment data quality and customer responsiveness without adding labor.
- Descartes MyCarrierPortal™: Drives multi-faceted security and compliance within its carrier network, including robust carrier vetting, automated onboarding and ongoing risk monitoring with sophisticated fraud prevention. Also enables capacity sourcing through trusted and verified carrier networks.
“We’re pleased our platform is helping FGL support its rapidly expanding brokerage operations,” said Andrew Wimer, Associate General Manager, Transportation Management at Descartes. “Leading freight brokers are increasingly relying on AI-enabled operating platforms rather than collections of disconnected transportation tools. By combining transportation execution, visibility, AI automation and carrier trust onto a single platform, brokers are better positioned to create a more resilient operating model.”
SOURCE: Descartes