Verizon Business announced it was named a Customers’ Choice in the 2024 Gartner Peer Insights “Voice of the Customer” report for Managed IoT Connectivity Services, Worldwide. This distinction is based on feedback and ratings submitted to Gartner Peer Insights from end-user professionals who have experience with the product or service.
Peer reviews and ratings on Gartner Peer Insights come directly from customers and include their satisfaction with a product or service, overall experience, support for the product or service, and overall implementation effort. Vendors recognized as Customers’ Choice meet or exceed both the market average in overall experience and in user interest and adoption.
Over the past 18 months ending January 31st, 2024, 55 verified customers and peers reviewed Verizon’s managed Internet of Things (IoT) connectivity services, with 80% concluding they would be willing to recommend Verizon Business. Verizon also has the highest rating scores for Execution Experience.
“We are honored by this recognition from our customers and consider it the result of our dedication to customer success and satisfaction,” said TJ Fox, SVP and President, Industrial IoT and Automotive, Verizon Business. “The dialogue and close partnership we maintain with customers is what enables us to provide the managed IoT services, solutions, and expertise that customers rely on to run their operations and transform their businesses. We consider this recognition a testament to our unrivaled IoT capabilities and customer experience.”
What our IoT users said in the Gartner® Peer Insights™ report:
“The Verizon sales, support, and implementation teams were super helpful and were able to accelerate our IoT implementation and new product rollouts.” — CIO, Energy & Utilities.
“Dealing with our representatives has been as efficient as could be. Any questions or issues were addressed as quickly and professionally as possible.” — Infrastructure Manager, Finance.
“Verizon has really impressed our organization with their Machine-Machine IoT solution. They offer the best of the traditional wireline security and priority services with a wireless solution that seems custom fit for our business.” — Chief Engineer, Government.
“Verizon continues to provide a great service and is always available whenever we have any issues. Verizon offers different products and services that give us the ability to adapt to different use case scenarios. I am very happy with our services and even more satisfied since my last review.” — Operations Manager, Energy and Utilities.
SOURCE: GlobeNewswire