Leveraging new analytics capabilities within the WellSky Personal Care platform, agencies can better understand and address workforce challenges.
WellSky, a leading health and community care technology company, announced the launch of WellSky TeamInsights for Personal Care — a workforce analytics platform providing real-time insights into caregiver productivity and performance — helping personal care agencies to optimize personnel resources, improve engagement, and increase caregiver retention.
Caregiver shortages and other workforce challenges continue to plague personal care agencies, creating resource strain on agency operations and limiting the opportunity to care for new patients and grow at scale. The WellSky TeamInsights for Personal Care solution was created to address challenges related to caregiver recruitment, engagement, and retention. The solution provides agency leaders with holistic and comparative caregiver performance insights across key scheduling, workload, and quality metrics, which can help pinpoint opportunities for improved productivity through workload balancing adjustments and proactive caregiver engagement.
“At AmeriCare Silicon Valley, we value the ability to quantify and measure performance of our care providers in a fair, transparent, and data-driven manner,” said Steve Levy, founder and owner of AmeriCare Silicon Valley. “With WellSky TeamInsights, we now have that capability, and we feel like this will provide the management team with the right insights at the right time, using the most relevant data within WellSky Personal Care.”
Having insights into caregiver performance is key to ensuring personal care agencies can meet their clients’ expectations and provide the highest quality care. With the WellSky TeamInsights for Personal Care platform, critical workload and performance metrics are visible within a single dashboard, allowing agency managers to quickly view key data and identify trends in staff underutilization, visit cancellation rates, and more. This aggregation of relevant quantitative data eliminates the need for multiple reports to understand utilization and performance. In turn, this empowers agencies to apply interventions for both underperforming and high-performing caregivers in support of quality improvement and staff retention.
“We place a high priority on retaining great staff and identifying opportunities to optimize caregiver performance,” said Peggy Milne, owner and president of Home Helpers of San Mateo County. “The WellSky TeamInsights solution has provided immediate value and time savings as a one-stop shop to gain the insights we need to help address caregiver engagement and, ultimately, retention.”
As workforce challenges persist and evolve within personal care, the WellSky TeamInsights solution will continue to expand its capabilities by factoring in caregiver job satisfaction and turnover risk, enabling deeper insights into caregiver performance.
“We are passionate about creating innovative solutions to help agencies address the toughest challenges facing our industry, including the recruitment and retention of highly motivated and dedicated caregivers,” said WellSky CEO Bill Miller. “WellSky TeamInsights is a perfect example of an innovation made possible through the partnerships we have with our personal care client organizations and the focus WellSky has on addressing workforce challenges at scale.”
SOURCE: BusinessWire