ServiceNow has added Mark Hollis to its leadership team as Assistant Vice President and Global Head of Energy & Utilities Go-to-Market (GTM).
Hollis joins ServiceNow after more than five years at SAP, where he focused on North American utilities strategy. His new role will center on the energy and utilities sector, bringing together industry expertise and go-to-market strategy as organizations across the industry continue to navigate digital transformation.
In his announcement, Hollis said he is looking forward to applying his domain experience at ServiceNow and working with customers, partners, and colleagues. He also pointed to the importance of connecting technology, people, and processes as energy organizations pursue business reinvention.
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The appointment comes as energy and utility providers face pressure to modernize operations while managing complex infrastructure, regulatory requirements, cybersecurity risks, and changing customer expectations. ServiceNow’s work in the sector includes connecting previously fragmented systems and using automation, analytics, and AI to improve operational visibility and workflow management.
Hollis’ focus is also expected to intersect with broader industry developments such as energy transition, grid modernization, and distributed energy resources, areas highlighted in his announcement.
The move reflects the growing importance of sector-specific technology leadership as energy companies balance digital modernization with increasingly complex operational demands.
