Univar Solutions Inc., a leading global solutions provider to users of specialty ingredients and chemicals, announced the Company received four awards in the first-ever U.S. Customer Experience Awards for 2022. USCXA, hosted by Awards International and sponsored by the Customer Experience Professionals Association, celebrate America’s most outstanding customer experience initiatives and honors companies who have demonstrated exemplary service and customer centricity.
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Univar Solutions was recognized in all its nomination categories among the more than 50 U.S. companies that competed. The Company won Gold Awards for Best Measurement in Customer Experience (over 5,000 employees), Best Use of Insight & Feedback, and B2B Customer Experience, in addition to a Silver Award for Best Customer Experience Strategy. This recognition validates Univar Solutions‘ ongoing dedication to providing its customers with premier services to meet their chemical distribution needs.
“I am thrilled at this recognition especially as putting the customer at the centre of all we do has been a core plank of our growth strategy,” said David Jukes, President and CEO at Univar Solutions.
“The importance of the customer experience goes hand-in-hand with our ability to keep our global communities healthy, fed, clean, and safe, while growing together,” said Sam Wegman, vice president of customer experience at Univar Solutions. “Through our voice of customer program, led by Lee Kemp, senior director of customer experience, we leverage direct feedback from our customers and our best-in-class advanced analytics team, to adjust our processes and ensure we give them what they want – it’s all about transparency, and leveraging feedback and data to drive improvements. I want to thank our teams for their dedication and focus, which have enabled this important recognition, and we look forward to continuing to deliver for our customers as a trusted partner for their evolving formulation and distribution needs.”
Univar Solutions is a leading global commodity and specialty chemical and ingredient distributor representing a premier portfolio from the world’s leading producers. With the industry’s largest private transportation fleet and technical sales force, unparalleled logistics know-how, deep market and regulatory knowledge, formulation and recipe development, and leading digital tools, the Company is well-positioned to offer tailored solutions and value-added services to a wide range of markets, industries, and applications. While fulfilling its purpose to help keep communities healthy, fed, clean and safe, Univar Solutions is committed to helping customers and suppliers innovate and focus on Growing Together.