Verra Mobility Corporation, a leading provider of smart mobility technology solutions, announced the launch of its AutoKinex™ Virtual Agent, a digital solution designed specifically for rental car companies to allow customers to finish the checkout process, and activate add-on services directly from the vehicle, streamlining the rental experience for renters and agents.
Powered by Verra Mobility’s AutoKinex™ connected vehicle payments platform, Virtual Agent enables rental car customers to complete key steps of the rental experience directly through the vehicle’s infotainment system. Once inside the car, renters can review key rental details and confirm or modify add-on services such as prepaid fuel, tolling or insurance coverage without returning to the rental counter.
By shifting traditionally manual, counter-based interactions into the vehicle, Virtual Agent helps rental car companies reduce counter congestion, lower costs and deliver a faster, more frictionless digital experience for customers.
Also Read: Motorq Launches Fuse to Turn Vehicle Insights into Fleet Cost Savings
The solution also enables rental providers to provide contextual notifications through the vehicle’s infotainment system to drivers during their journey, offering timely prompts such as reminding customers to refuel before return or opt into a fuel program, helping drive incremental ancillary service revenue while improving customer experience.
A 2025 J.D. Power study found that overall satisfaction was notably higher among rental car customers who skipped the counter than among those who stopped at it.
“Rental car customers increasingly expect a frictionless, digital-first experience,” said Stacey Mosser, executive vice president at Verra Mobility. “AutoKinex Virtual Agent enables true counter-bypass by allowing renters to confirm details and opt into services directly from the vehicle’s infotainment system, while giving rental companies direct communication with drivers along with the automation, consistency and compliance they need.”
Virtual Agent leverages AutoKinex’s intelligent workflow automation to guide customers step-by-step through the rental process, ensuring accuracy and clarity. The solution integrates seamlessly with existing rental systems and is designed to scale across fleets and locations.
SOURCE: Verra Mobility
