Instacart, the leading grocery technology company in North America, and Schnuck Markets, Inc. announced that Carrot Tags’ pick to light functionality is rolling out chainwide. Carrot Tags are Instacart’s software solution that seamlessly integrates into a retailer’s electronic shelf labels (ESL) hardware to enable incremental functionality, including pick to light capabilities. Schnucks will be using Instacart Carrot Tags’ pick to light functionality across most of its stores allowing Instacart shoppers to activate items from their picking list within the Instacart Shopper App for easier and more accurate order fulfillment.
Through Instacart Carrot Tags’ pick to light functionality, Schnucks and Instacart are increasing order fulfillment accuracy and customer satisfaction. Schnucks first began using Instacart’s Carrot Tags’ pick to light functionality in 2023, and quickly saw success across its pilot stores.
“As our first retail partner to introduce Carrot Tags’ pick to light functionality chainwide, we’re incredibly excited by the telling results of our partnership. Because Schnucks is using pick to light, we’re seeing an increase in found rates, which in turn provides higher order quality and customer satisfaction,” said David McIntosh, VP and GM of Connected Stores at Instacart. “Schnucks has long served as a leading-edge partner for Instacart, especially when it comes to adopting our Connected Stores technologies like Caper Carts and Eversight. We look forward to building the future of grocery alongside Schnucks for years to come.”
Also Read: Capsa Brings NexPak Automated Medication Packaging System To Retail Pharmacies
“We’re always striving to give our customers the most reliable online experience, and Carrot Tags’ pick to light functionality has helped us ensure our customers receive exactly what they ordered,” said Bob Hardester, Chief Information & Supply Chain Officer at Schnucks. “As we continue to digitize our stores, we believe that Carrot Tags is an integral part of our omnichannel approach – especially once they connect to customer-facing technology like Caper Carts. From electronic shelf label software to smart carts to an e-commerce platform, Instacart’s technologies help us meet our customers, no matter how they choose to shop.”
At Schnucks, Instacart has integrated with Schnucks’ ESL hardware provider Aperion to enable the Carrot Tags’ pick to light functionality. Aperion is one of the many ESL providers that connect to Carrot Tags software.
In addition to pick to light, Carrot Tags will soon connect to Caper Carts, helping customers locate items more easily on the shelf. Carrot Tags is part of Instacart’s Connected Stores suite of in-store technologies, designed to bridge the online and in-store shopping experience for retailers and customers alike. Schnucks and Instacart first began their partnership in 2017, which now spans a full omnichannel suite of offerings including Caper Carts, Storefront, Carrot Ads, Eversight, and more.
SOURCE: PRNewswire