Cambium Networks’ new Quality of Experience (QoE) solution allows broadband service providers to reduce churn, through improved customer satisfaction, while also saving money with fewer support calls. In addition, operators can offer their customers a range of price points and service levels enabling them to optimize the usage of network resources. With granular application shaping, rate limiting and application insights, broadband service providers have immediate access to the information and controls they need to optimize end user experiences and be the service provider of choice. The solution integrates with Cambium Networks’ fixed wireless broadband equipment and the cnMaestro™ cloud management system while also providing valuable optimization features on networks that do not use Cambium Networks equipment. Increased loyalty, more revenue and lower costs all come together to deliver a higher return to service providers on their network infrastructure investment freeing up resources for future growth.
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“We added the TCP Acceleration feature and noticed immediate improvements,” says Guiseppe Socci, IT manager at DimenSione, a broadband service provider in Italy. “We are able to see a clear reduction in support center calls and actual reports of improved performance from some customers in the form of faster web page downloads and application performance.” View a video of his experience with Cambium Networks QoE here.
“Service providers have a multitude of tools and technologies to deliver broadband, but they are judged by the end user experience,” said Tam Dell’Oro, Founder and CEO of Dell’Oro Group, a research and consulting firm that specializes in business planning and strategic competitive analysis. “Connectivity rates will be taking a major step up with the rollout of the 6 GHz band, and Wireless Service Providers will benefit from optimizing the user experience. We are already seeing within the enterprise strong adoption of applications that help to optimize spectrum at the end device level.”