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Bose Turns Up the Volume on Digital Customer Experiences with Salesforce

Salesforce, the global leader in CRM, announced that Bose, a leader in premium audio products, will deploy Salesforce Customer 360 to expand its robust...

Talkdesk Mobile Apps To Aid Contact Centers

Talkdesk introduced new apps for the Talkdesk On The Go suite of intelligent, intuitive mobile solutions: Talkdesk Phone Mobile App and Talkdesk Schedule Mobile...

Blink CX Joins the Alida Partner Network to Deliver Innovative ‘Customer-First’ Experiences

Alida, a leader in Total Experience Management (TXM), announced Blink CX, a technology-driven customer experience (CX) consulting company, has joined its Partner Network to...

Salesforce Changes Legal Name to Salesforce, Inc.

Salesforce , the global leader in CRM, announced that, effective April 4, 2022, the company will change its legal name from salesforce.com, inc. to...

MIT SMR Connections Study: AI is the Power Tool of CX

A new global research report from MIT Sloan Management Review Connections, Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies,...
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