GoTo has launched GoTo Connect for Healthcare, a patient communication platform designed for small to mid-sized healthcare clinics, specialty practices, med spas, and family care providers. This is a vertical-specific solution that incorporates voice, SMS, scheduling, and AI-driven automation into a single system to simplify patient communication and comply with healthcare regulations. The integration of leading electronic health record (EHR) and practice management (PM) systems helps clinics and multi-location practices manage patient communication and care coordination in a single system, eliminating the need to use multiple tools to manage patient communication. This helps healthcare providers to automate patient communication, improve operational efficiency, and reduce no-shows by using intelligent call routing, automated appointment scheduling, patient triage, and communication.
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“At GoTo, we understand that providing a great patient experience is about more than just managing calls. It’s about enabling better interactions, growing your practice, and delivering an experience patients appreciate,” said Damon Covey, General Manager, GoTo Connect at GoTo. “With insights from thousands of our existing healthcare customers, we designed GoTo Connect for Healthcare to make it simple for patients to book appointments automatically, connect to the right department, and ensure patients get the follow-up care they need.” Built to deliver enterprise-grade capabilities without the complexity or cost typically associated with large-scale systems, GoTo Connect for Healthcare aims to help providers improve patient engagement while focusing more on care outcomes.
