Walmart is at the forefront of retail. It combines a vast product range, low prices, and quick delivery with AI technology. Today, the company announced a new partnership with OpenAI. Customers and members will soon be able to shop at Walmart directly through ChatGPT. They can use Instant Checkout for a quick and easy experience. You can chat and buy while Walmart takes care of everything else. Whether you’re planning meals, restocking essentials, or trying new products.
“For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses. That is about to change. There is a native AI experience coming that is multi-media, personalized and contextual. We are running towards that more enjoyable and convenient future with Sparky and through partnerships including this important step with OpenAI,” said Doug McMillon, President and CEO, Walmart Inc.
At the core of this transformation are the everyday moments that define how people shop. Walmart’s approach shows agentic commerce. Here, AI shifts from reactive to proactive and from static to dynamic. The technology learns, plans, and predicts, helping customers expect needs before they arise.
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“We’re excited to partner with Walmart to make everyday purchases a little simpler. It’s just one way AI will help people every day under our work together,” said Sam Altman, cofounder and CEO of OpenAI.
Walmart and Sam’s Club are leveraging AI across all aspects of the business. This isn’t just about speed; it’s about intelligence and purpose. AI is being used to enhance product catalogs, reduce fashion production timelines by up to 18 weeks, create a smoother shopping journey, and improve customer service resolution times by up to 40%, making every experience faster, simpler, and more rewarding.