iQor, an award-winning managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, will present proven strategies for optimizing retail customer experience (CX) throughout the year in an upcoming webinar in cooperation with RetailCustomerExperience.com. The free virtual event will take place Thursday, March 7, 2024, from 2-3 p.m. EST and will be available on-demand at RetailCustomerExperience.com after the event.
“Mastering Retail: Optimize Your Customer Experience Year-Round” will feature seasoned retail CX experts who will examine the intricacies of retail customer service across topics related to operational excellence, cutting-edge recruiting and training techniques with iQor’s Symphony [AI]TM generative AI ecosystem, optimized seasonal staffing during peak periods, and effective strategies to cultivate a customer-centric culture. A question-and-answer segment will provide additional insights on how iQor delivers excellent customer service 365 days a year for retail CX leaders.
Panelists include iQor Senior Vice President of Operations Tone Holmen; iQor Vice President of Account Management – Retail John Swain; and Universal Screen Arts, Inc., Vice President of Operations Brian Madonna. RetailCustomerExperience.com and Networld Media Group Editor Judy Mottl will moderate the webinar.
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 40,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology and AI-driven innovations that can scale teams anywhere, our custom BPO solutions create happy employees and delighted customers.
SOURCE : BusinessWire