Wabash, a leading manufacturer of trailers and truck bodies, has chosen Decisiv to power its technology-driven service management platform, aiming to enhance efficiency and customer support across its dealer network. This collaboration will enable Wabash to streamline maintenance and repair processes by leveraging Decisiv’s advanced service relationship management (SRM) technology.
By integrating Decisiv’s platform, Wabash dealers will gain access to real-time service data, improved communication tools, and enhanced workflow automation. This will allow for more seamless coordination between dealers, fleets, and service providers, ensuring faster turnaround times and optimized maintenance solutions.
“Our partnership with Decisiv is a significant step forward in delivering a better service experience for our dealers and customers,” said Nick Adler, vice president of Wabash Parts and Services. “With this technology, we can enhance efficiency and transparency, reducing downtime and improving overall operational performance.”
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Decisiv’s platform is widely used across the commercial vehicle industry to standardize service management processes, reducing inefficiencies and improving asset uptime. For Wabash, the adoption of this technology marks a strategic move toward modernizing its aftermarket support and reinforcing its commitment to providing top-tier service solutions.
As the transportation and logistics sector continues to embrace digital transformation, Wabash’s investment in advanced service management technology positions it to better support its dealer network and customers, ultimately driving higher reliability and performance across its fleet solutions.