Tai Software (Tai), the leading transportation management system (TMS) for freight brokers, and Front, a modern customer service platform that streamlines shipper, broker, and carrier communication, announced an integration set to transform freight broker operations through advanced artificial intelligence (AI) and email automation capabilities. The integration will significantly elevate the productivity of freight brokers and third-party logistics providers (3PLs) by automating critical but time-consuming tasks.
“Front and Tai enable us to deliver best-in-class service to our shippers and carriers,” said Jordan Reber, Executive Vice President, ARL Logistics. “The integration will unlock additional efficiencies that help us quote faster, manage more loads, and ultimately increase revenue.”
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Through this partnership, brokerage agents are now empowered to focus on growth-oriented activities such as optimizing lane bookings and heightening service capacity, ultimately resulting in increased revenue generation. The integration utilizes AI to accelerate email communications between brokers and their shipper and carrier partners. Documents and requests received within Front are instantly synchronized with Tai, allowing for seamless processing and extraction of relevant data, which is then promptly synced back to Front. The integrated service offering helps teams cut through the noise of cluttered email inboxes and eliminates the need for manual data entry, freeing up time for revenue-driving tasks.
Craig Klemp, VP Global Partnerships & Business Development at Front, added, “The integration between Tai and Front transcends conventional inbox management. It is a strategic leap towards cost-effective brokerage scaling and revamps the customer experience by equipping agents with the finest AI-driven solutions the industry has to offer.”
The integration of Tai’s intelligent transport management system with Front’s tailored communication platform ensures that information flows seamlessly, enabling logistics professionals to respond with unparalleled speed and accuracy, secure a greater number of loads, and provide superior customer experiences.
SOURCE: GlobeNewswire