McLeod Software, the leading transportation management system (TMS) for freight brokers and carriers, announced the product release of MPact.RespondAI, the company’s first AI-driven application. This innovative tool is McLeod’s first proprietary step into artificial intelligence, leveraging the power of generative AI, business intelligence, and data science to streamline communication and boost efficiency for McLeod customers. RespondAI will officially be available to McLeod customers beginning June 1, 2025.
RespondAI addresses the common challenge of communication overload in the transportation industry as customer inquiries, third-party carrier updates, and driver requests often get lost in the shuffle of daily operations. RespondAI meets these challenges head on by intelligently reading, classifying, and prioritizing incoming communications from inboxes and telematics systems. By integrating with McLeod TMS data, RespondAI crafts industry-specific responses, dramatically accelerating response times.
“We understand the constant pressure our industry faces to respond quickly and accurately to a multitude of requests,” said Doug Schrier, VP of Growth, McLeod Software. “RespondAI empowers our customers to stay ahead of the curve by intelligently managing and responding to inbound communications, freeing up valuable time and resources.”
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Through ongoing collaboration with its customer base, McLeod plans to expand RespondAI’s capabilities to automate many routine communications. McLeod’s approach to AI emphasizes a user-centric approach, ensuring that users maintain full control over the generated responses.
While full automation will be implemented gradually as confidence in the AI’s output grows, RespondAI immediately eliminates the tedious and time-consuming process of crafting responses and manually copying and pasting data from the TMS into communications.
“Our goal is not to replace manual interaction, but to enhance it,” said Tom McLeod, CEO and Founder, McLeod Software. “RespondAI empowers users to focus on strategic decision-making and relationship building. While the AI handles the repetitive tasks, ensuring timely and accurate communication, users can focus on revenue driving tasks, like customer and carrier relations.”
SOURCE: PRWeb