Manhattan Associates Inc. announced that it has been named a Leader in the 2025 Forrester Wave for Order Management Systems (OMS). Of the eight solutions evaluated, only Manhattan Active Omni received the highest score possible in 20 out of the 27 criteria.
Manhattan’s is the only solution with native RFID capabilities in store, Fulfillment Insights dashboard, where retailers can compare their fulfillment performance against hundreds of peers in real-time, and the most recent Postgame Spotlight offering, which identifies inventory allocation and placement decisions that are hindering order fulfillment performance.
These capabilities are especially important in the current commerce ecosystem where customer expectations are rising, and the retail fulfillment landscape is becoming increasingly complex. This makes order management crucial in delivering supply chain agility and resiliency along with the shopping experience control, precision, and reliability essential for retail success.
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Industry-leading omnichannel retailers like PacSun, Groupe Dynamite, Brooks Brothers, Skechers, Michaels and At Home are using Manhattan’s order management to reimagine their stores as sophisticated fulfillment engines. They are increasing their revenue with superior inventory visibility and allocation, reducing the cost to deliver with intelligent optimization and are successfully building more loyal relationships with customer-controlled fulfillment experiences.
“Manhattan’s unprecedented leadership is proof of the company’s 20+ years of sustained investment in order management to help retailers of all sizes meet their unified commerce goals and we’re honored to be named a Leader in the 2025 Forrester OMS Wave. For us, this acknowledgement reflects Manhattan’s dedication to building strong partnerships and helping retailers deliver a seamless omnichannel experience to meet modern shoppers’ heightened demands,” said Amy Tennent, senior director, Product Management, Manhattan Associates. “We believe being named a Leader in the Forrester Wave reports for both POS and OMS is further proof of our best-in-class offerings.”
SOURCE: BusinessWire