ServiceNow, the top AI platform for business change, and FedEx Dataworks, which drives FedEx’s insights, are teaming up. They announced a new collaboration to reshape global supply chains. FedEx Dataworks and the ServiceNow AI Platform are teaming up. They want to help organizations anticipate disruptions and optimize logistics. They combine economic and network intelligence with workflow automation. Their goal is to turn operational complexity into a strategic advantage.
In the first phase, FedEx Dataworks will connect with ServiceNow’s procurement solutions. This will allow for real-time insight into supply chain performance. This integration helps businesses improve sourcing choices. It lowers risks and speeds up data-driven procurement outcomes.
Building Intelligent, Resilient, AI-Native Supply Chains
This partnership is a big step in creating AI-native, end-to-end supply chain solutions. These solutions focus on resilience and agility. The main goal is to unite planning, procurement, logistics, and network optimization. This all happens on a single intelligent platform. It’s enhanced by advanced agentic and AI-native capabilities.
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In the near term, the collaboration will focus on integrating FedEx Dataworks’ intelligence – including shipment data, route performance metrics, and information on disruptive events – into ServiceNow Source-to-Pay Operations. This integration will help enterprises proactively identify supplier shortfalls, maintain supply chain continuity, and reduce costs tied to inefficiencies and operational disruptions.
“In a world defined by constant disruption, agility isn’t just a competitive advantage – it’s how businesses grow and thrive,” said Paul Fipps, president of Global Customer Operations at ServiceNow. “We’ve seen how FedEx Dataworks is using the power of its data and technology innovation to transform global supply chain workflows. Together with ServiceNow’s single system of intelligent action, we’re pushing the boundaries of AI to help customers turn real-time insight into action, powering intelligent supply chains that anticipate, adapt, and act at the speed of their business.”
“Supply chains are the heartbeat of global commerce,” said Vishal Talwar, executive vice president, chief digital and information officer of FedEx Corp., and president of FedEx Dataworks. “By combining FedEx Dataworks’ economic and supply network intelligence with the ServiceNow AI Platform, we’re giving that heartbeat superpowers, empowering enterprises to stay ahead of change, move with intelligence, and lead with a level of precision and agility that simply wasn’t possible before.”
Joint Innovation for the Next Generation of Supply Chain Solutions
ServiceNow and FedEx Dataworks are teaming up for a multi-year project. This initiative will focus on speeding up AI-driven improvements in the supply chain. This initiative will create joint innovation hubs. We will integrate our platforms more deeply and share engineering resources. These steps aim to speed up innovation and deliver transformative value to global enterprises.