Cleo, the pioneer and global leader of the Ecosystem Integration software category and provider of the Cleo Integration Cloud platform, today launched Shipper Relationship Manager, a powerful solution that gives 3PLs, freight brokers, and carriers the ability to manage their own performance against shippers’ expectations via real-time, proactive insights and scorecarding designed to strengthen relationships with shippers and improve revenue capture by ensuring performance targets are mutually understood and frequently met.
Cleo’s solution is both welcome and timely given recent pressures in the logistics industry. For example, if freight-order responses are late or missing, shippers can suffer inventory shortages, production delays, or higher warehousing costs, thereby introducing unnecessary risk to their supply chain – causing them to look for a new 3PL or carrier to run their business. Should such delays force shippers to book more expensive, last-minute transportation under higher spot rates or rush charges, their transportation costs may increase by up to 50% per shipment and damage their relationship with their preferred 3PL or carrier. With Cleo’s new Shipper Relationship Manager, these costly and unwelcome scenarios are now entirely preventable.
“Cleo’s new Shipper Relationship Manager elevates logistics companies’ ability to win more business, improve customer service, and deliver on business promises,” said Mahesh Rajasekharan, President and CEO of Cleo. “By leveraging scorecarding, proactive alerts, and real-time intelligence, 3PLs and carriers can optimize their processes to ensure they meet shipper commitments, requirements, and expectations – from freight-order capture to invoicing. With real-time visibility and improved cash-flow predictability, supply chains run far more smoothly. The result is stronger shipper relationships, which are the foundations of most logistics businesses.”
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Cleo’s Shipper Relationship Manager is the latest supply chain industry solution from Cleo under the banner of “Ecosystem Relationship Management,” empowering businesses with the means to leverage supply chain data and provide centralized trading partner scorecards with continuous performance tracking, proactive alerting, and actionable insights on key industry metrics.
By bringing real-time data through these comprehensive scorecards and proactive alerting, carriers, brokerages and 3PLs can centralize compliance management and accountability. Further, they will be better equipped to prevent financial penalties by tracking and managing critical metrics, KPIs, and SLAs essential to the success of every shipper relationship. Such critical metrics include but are not limited to:
- Freight Order Acceptance Times
- Freight Order Volumes
- On-time Invoicing
- Cash Cycle Times
With Shipper Relationship Manager and Cleo’s other Ecosystem Relationship Management solutions, organizations looking to drive increased supply chain resiliency now have the technology, connectivity, and relationship management solutions they need.
SOURCE: BusinessWire