Nectar Services Corp., the leader in delivering actionable insights for the cloud collaboration and contact center markets, today announced Nectar for Zoom, a UCaaS (Unified Communications as a Service) digital experience analytics solution. The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption rates and usage trends within the Zoom platform.
Nectar for Zoom brings enterprise-grade visibility to global Zoom deployments and puts usage and quality in context with other mainstream collaboration platforms from Microsoft, Cisco, Avaya and others. “We rely on Nectar to help us deliver great digital experiences for our users on Microsoft Teams and Zoom,” said Chris Drass, Vice President Systems Platform Engineering, Mastercard.
“Mastercard is committed to great employee and customer experiences on our technology. High performing collaboration tools are central to connecting our global workforce,” said Drass, “from executive reporting on adoption and usage metrics all the way down to troubleshooting and advanced diagnostics for support cases, Nectar gives us the visibility we need to run our operations with confidence.”
Dynamic geospatial dashboards provide location-based views of usage and user experience metrics that enable IT support and managed services teams to drill down on individual users, locations, and sessions to quickly troubleshoot issues. User-based dashboards give support teams full context into an individual user’s devices, client versions and network connections with correlated insights and a real-time health assessment (powered by Nectar’s proprietary User Health Index) for fast troubleshooting.
The COVID-19 pandemic forced IT organizations to support work-from-home and hybrid work environments. To keep collaboration intact and businesses operating, workforces quickly adopted cloud-based platforms such as Zoom. This shift happened so rapidly that many IT organizations were unable to build out effective end-user support for their cloud-based platforms, making it increasingly complex to deliver a positive digital experience.