GoTo, a leader in cloud communications and IT management, has announced a powerful new integration between its AI-driven remote monitoring and management solution, LogMeIn Resolve, and HaloPSA, a leading professional services automation (PSA) platform. Purpose-built for Managed Service Providers (MSPs), the integration is designed to automate critical workflows, enhance ticketing efficiency, and accelerate issue resolution — all within a secure, zero trust architecture.
“The combined forces of HaloPSA and LogMeIn Resolve offer MSPs a faster, smarter, and more connected service experience, providing teams with unprecedented automation capabilities and visibility,” said Tim Bowers, CEO of HaloPSA. “This new integration enables our customers to automatically connect critical alerts with efficient ticketing and device management, eliminating manual processes and ensuring nothing falls through the cracks. That means IT professionals can focus on delivering exceptional service and quickly resolving issues for their clients.”
With this integration, MSPs gain a streamlined, unified solution to optimize operational efficiency and reduce manual overhead. Core capabilities of the LogMeIn Resolve-HaloPSA integration include:
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Automated Ticketing by Priority: Automatically create HaloPSA support tickets based on alert severity detected in LogMeIn Resolve. MSPs can define custom thresholds — from low to urgent — and leverage Resolve’s Virtual Technician to autonomously remediate issues where possible.
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Configurable Ticket Properties: Tailor ticket attributes such as SLA levels, site assignments, priorities, and status defaults to align with internal workflows and service policies.
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Simplified Configuration Review: Quickly verify all integration settings via a single summary page and activate workflows with one-click confirmation.
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Device Sync and Export: Effortlessly transfer zero trust-secured device data from Resolve to HaloPSA, ensuring a centralized view of assets and operational transparency across the tech stack.
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Automatic Tenant Synchronization: Ensure up-to-date client records across systems with automatic syncing of tenant data from HaloPSA to Resolve.
“Modern IT teams need powerful, connected tools to handle incidents and deliver exceptional service,” said Joseph George, General Manager of IT Solutions Group at GoTo. “By integrating with HaloPSA, we’re delivering seamless automation between the practical, AI-powered LogMeIn Resolve Unified Endpoint Management platform and one of the industry’s leading PSA platforms, bridging alerting and service management to give Managed Service Providers the control and responsiveness they demand.”