Primary Care Joliet Achieves Operational Efficiency & Enhances Patient Experience with eClinicalWorks EHR and healow

Primary Care Joliet focuses on early disease management, prevention, and better access to care. By partnering with leading payers like Blue Cross Blue Shield of IL, Meridian, and Aetna Better Health, Primary Care Joliet strives to minimize costs and keep patients healthy and out of hospitals. To achieve this goal, the organization turned to an EHR provider with leading population health solutions to help manage administrative workflows from billing to patient communications.

eClinicalWorks offered an easy-to-use platform with simple telephone and messaging workflows. In addition to leveraging eClinicalWorks’ cloud-based EHR, Primary Care Joliet takes advantage of:

• healow Open Access: healow Open Access allows Primary Care Joliet patients to see the providers’ schedules and to book their appointments online, all in one platform. This streamlines patient communications and offers efficient access to care. Deployed one month before the COVID-19 pandemic started, the practice was able to maintain consistent communication with patients during this busy time and efficiently implement telehealth visits.

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• healow Pay: With healow Pay, Primary Care Joliet gives patients the ability to pay for visits without having to log into their patient portal. Since deploying the solution, the practice has reduced costs by minimizing the number of paper statements printed and has seen increased patient collections, especially within 1-2 days of sending reminders through healow Pay.
• HEDIS: HEDIS Analytics enables Primary Care Joliet to evaluate gaps in care, more effectively engage patients, and better measure treatment compliance. With HEDIS, providers can view, query, and measure population health data using customizable filters, and set thresholds to measure group performance, supporting value-based care delivery.

“As a value-based practice, we’re looking to grow our patient population by providing the highest quality of care and leveraging technology to achieve this goal,” says Miti Shah, PT, DPT, COO of Primary Care Joliet. “eClinicalWorks has served as a valued partner in this area for the last few years, and we look forward to a continued partnership as we aim to upgrade to their V12 offering and the new features it supports.”

SOURCE: BusinessWire