Hahn Labs, a leader in data-driven marketing and AI innovation, announces the launch of its new AI-powered healthcare call automation solution designed to transform the open enrollment experience for health plans, members, and providers.
Every year, open enrollment brings overwhelming spikes in call volume. Members wait on hold for up to 20 minutes just to get answers to common questions. Agents spend countless hours repeating information, and call centers struggle to scale quickly enough to keep pace. The result: frustrated members, stressed employees, and rising costs.
Hahn Labs‘ AI solution changes that equation. Using HIPAA-compliant, multilingual voice and text agents, the system can instantly resolve up to 80% of inbound calls-cutting wait times from 20 minutes to less than two. Urgent issues are escalated immediately to live agents, while non-urgent inquiries can be scheduled for convenient call-backs. The platform integrates seamlessly with IVR, CRM, and HMS systems, delivering consistent answers with full audit trails and reporting.
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The impact is measurable:
- Average call resolution time may be reduced from 5–20 minutes to under 2 minutes
- Approximately 80% of member calls can be handled by AI agents
- Call center costs reduced by up to an estimated 65%
- Unlimited scalability to handle 1 or 1,000 calls per second
‘Our healthcare AI agents don’t just reduce call volume, they elevate the member experience,” said Tim Weinheimer, Chief Marketing Officer at Hahn. ‘We help health plans turn open enrollment from a pain point into a trust-building opportunity.’
SOURCE: PRNewswire