Frost & Sullivan recently assessed the healthcare industry and, based on its findings, recognizes Gleneagles Hospital Kuala Lumpur with the 2023 Malaysia Hospital Customer Value Leadership Award. The hospital employs excellent human capital to provide the best possible service to meet its patients’ healthcare needs and to enhance patients’ experience during their stay at the healthcare facility. With the multiple training platforms within the hospital, all healthcare professionals are constantly updating their skillsets and enhancing their soft skills to care for patients.
To mitigate concerns about the acute shortage of healthcare workers, especially nursing staff, the hospital works with leading nursing colleges and universities to hire nurses, who must undergo rigorous training and attend work experience programs before caring for their patients and becoming involved in hospital operations.
Gleneagles’ nurses are experienced and well trained across the healthcare delivery spectrum, from outpatient and inpatient to intensive care unit (ICU) settings. The hospital provides its healthcare professionals with the latest technology to drive operational efficiencies and capitalizes on clinical data to improve delivery of care, thus enhancing the overall patient experience and treatment outcome.
As a multidisciplinary tertiary hospital, Gleneagles proficiently manages complex conditions, such as cardiovascular, oncology, and orthopedics, resulting in a significant market share of patients in these specialty care areas and with increasing patient growth in the overall healthcare market. The intensity of cases, optimal patient stay length at the healthcare facility, and increasing patient volume year-on-year contribute to Gleneagles’ overall revenue growth.
According to Bhaskar Vittal, Industry Principal, Frost & Sullivan, “The Malaysian healthcare sector have high regards for their nursing staff. The training programs at Gleneagles Hospital Kuala Lumpur, with technology adoption and best practices implementation act as important drivers to enhance the patient experience during treatment and hospital stay.”
Gleneagles places great emphasis on ensuring the optimal duration of the patient’s length of stay in the hospital. The hospital is up to date with the international guidelines of treatment protocols and best practices in patient management to provide the most effective treatment and safe environment to shorten the recovery period and prevent complications.
SOURCE: PR Newswire