Chronic pain management provider utilizes digital health IT solutions across the organization for improved workflows.
eClinicalWorks, the largest ambulatory cloud EHR, announced that Encore Health Group and Affiliates – a chronic pain management practice in Jackson and Cordova, TN – upgraded to eClinicalWorks’ latest software version, V12, and has reported success with healow products, including healow Pay and healow CHECK-IN.
The practice provides a comprehensive and multidisciplinary approach to pain management, tailoring services to meet the unique needs of each patient. Given the frequency of patient visits, keeping things organized while ensuring timely payments is essential to operational efficiencies and overall patient satisfaction. eClinicalWorks prioritizes innovative technology and making processes easier on both the patients and providers, which alleviates stress and administrative burden for the practice.
“Pain management treatment is unique. We have to see our patients once a month. A multidimensional EHR like eClinicalWorks V12 provides deep clinical insights so we can provide exceptional care,” said Amy Earp, vice president of operations at Encore Health Group and Affiliates. “With healow CHECK-IN, our patients can now check-in for their appointments and update demographic information from the comfort of their own home or vehicle. healow Pay offers our patients more options to securely pay their copay while checking in for their appointments and provides insight into any outstanding balances.”
Encore Health Group and Affiliates utilizes the following solutions to increase operational efficiency and improve patient engagement:
- eClinicalWorks V12: V12 offers a flat user interface design along with click reducers to help the organization achieve greater physician efficiency and patient satisfaction through real-time cloud intelligence. With this latest version, the practice now has access to improved usability, easy access to key workflow features, and value-based care enhancements.
- healow CHECK-IN: With healow CHECK-IN, Encore Health Group can send automated patient appointments and payment reminders. This allows providers to focus their time on patients instead of administrative tasks.
- healow Pay: healow Pay has increased Encore Health Group transactions by 300% since January 2023. The online billing solution allows patients to pay their medical bills via text message, email or online. Patients also find healow Pay easy to use, so it’s a win-win for patients and providers eClinicalWorks.
SOURCE: BusinessWire