athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide, announced the availability of athenaOne for Women’s Health and athenaOne for Urgent Care, as part of the company’s initiative to develop purpose-built solutions for specialty medical practices and sites of care. The launch of this initiative builds off athenahealth’s deep expertise, and continued investments in ambulatory care and seeks to better serve specialty practices that play a vital role in caring for the vast majority of daily patient needs – from preventative care to complex medical issues.
“athenahealth empowers ambulatory care clinicians to deliver the best care, while enabling their practices to operate efficiently and thrive in a complicated and competitive healthcare landscape. We’ve developed a deep understanding of how practices work, the specific needs – and goals – of specialties, and how technology can help them deliver the best possible care,” said Bob Segert, chairman and chief executive officer at athenahealth. “That makes us uniquely qualified, and uniquely positioned to meet the needs of specialty practices with solutions that work the way they do and remove administrative complexity. It’s exactly what our specialty-tailored athenaOne solutions provide.”
Historically, practices have had to choose between a scaled, “general purpose” technology partner or a smaller, more limited specialty-specific technology partner. With its enhanced offerings, athenahealth is helping to eliminate that tradeoff. Each solution will include the rich feature set and capabilities of one of the most comprehensive EHR and practice management solutions in the industry paired with dedicated operational, clinical, and customer service capabilities tailored to the unique needs of that specialty or site of care.
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Women’s health clinicians need a solution that prioritizes the entirety of a woman’s health journey and helps them deliver the most informed, coordinated, and compassionate care for their patients. “As a women’s health practice, we care for our patients through many stages of their healthcare journey, seeing them through major health moments during every phase of their life. Thus, it’s important that clinicians and staff have solutions that provide a comprehensive patient view so we can provide consistent, coordinated care,” said Dr. Katherine Gregory, gynecologist at San Francisco Gynecology, INC. “athenahealth has been a critical partner in helping us provide high-quality care to our patients and has also enabled our practice to be more efficient by automating key administrative tasks, allowing our clinicians and staff to maximize time with patients at every visit.”
Urgent care centers have a unique business model focused on meeting patients’ needs for high-quality, on-demand care. This requires strong marketing and brand awareness, the ability to create seamless experiences for “walk-in” patients, and the capacity to scale to serve more patients effectively without compromising care quality. “Urgent care centers fill a critical gap between primary care physicians and emergency rooms and therefore we have very unique needs in order to be successful as a business while also providing a consumer-grade patient experience that keeps patients coming back time and again,” said Mandy Cordell, clinical director at Urgent Care Northwest. “athenahealth understands the needs and experiences specific to urgent care centers and has been instrumental in giving us the tools we need that allow our providers to spend more time with patients and to deliver exceptional patient experiences that lead to repeat visits, an absolute necessity when running a growing business.”
Practices that adopt athenaOne specialty solutions will gain access to all the benefits of athenaOne, athenahealth’s comprehensive, cloud-based practice management solution that delivers EHR, revenue cycle management, and patient engagement software. This includes the dynamic athenaOne platform, a single-instance SaaS environment that enables scalable solutions, seamless data exchange, and full clinical visibility across all the places their patients receive care. It also includes access to actionable, data-driven insights generated from the rapidly growing network of more than 150,000 clinicians serving a fourth of the U.S. population, to help practices navigate the complexity of healthcare and maximize efficiency, revenue, patient experience, and performance.
Additionally, the new solutions include new and tailored capabilities that deliver on the unique needs of specialty practices, including:
- Specialty-specific product enhancements, including pre-configured, best-practice workflows and tailored clinical content, informed by insights derived from athenahealth’s vast network;
- Dedicated and proactive specialty-focused onboarding and customer success managers;
- Curated partnerships addressing the nuanced needs of specialty practices; and
- An innovation roadmap geared to specialty practices and specific sites of care.
SOURCE: Businesswire