eClinicalWorks, the largest ambulatory cloud EHR, announced that Flagstaff Surgical Associates — a 22-provider practice in Flagstaff, Arizona — upgraded to eClinicalWorks’ latest software version, V12, and onboarded new healow products, including healow Pay and healow CHECK-IN. The success of these products is motivating them to onboard additional solutions, including healow Chatbot.
Flagstaff Surgical Associates welcomed more than five providers in 2022. With this growth, they needed to expand their current suite of eClinicalWorks solutions to streamline more areas of their business. Through eClinicalWorks V12, a multi-dimensional EHR, practices like Flagstaff Surgical Associates can access tools to improve value-based care, usability, and manage patient records.
“After a phenomenal year of growth, we needed to upgrade our technology to manage the additional patient activity. When V12 and additional healow products were announced, we immediately took steps to upgrade our software and onboard new healow solutions,” said Kelly Dillon, clinical operations manager at Flagstaff Surgical Associates. “healow CHECK-IN and healow Pay have been very successful and we look forward to implementing healow Chatbot. With healow Pay, we have seen a 150% increase in payment collections. This technology is user-friendly and convenient for patients and providers. We’re saving time, optimizing our services to their fullest potential, and increasing patient satisfaction.”
Flagstaff Surgical Associates utilizes the following solutions to increase practice efficiency and improve patient engagement:
- healow CHECK-IN: As Flagstaff grows its provider base, they’re also taking on more patients and receiving more calls each day. With healow CHECK-IN, the practice can send automated patient appointment and payment reminders. Flagstaff providers can focus their time on their patients instead of administrative tasks.
- healow Pay: healow Pay has increased Flagstaff’s payment collections by 150% since the tool was implemented in December 2022. The online billing solution allows patients to pay their medical bills via text message, email or by website. Patients also find healow Pay easy to use, so it’s a win-win for patients and providers.
“The patient experience is a top priority for healthcare practices, and a meaningful digital transformation is the ideal way to improve that and add significant value,” said Girish Navani, CEO and co-founder of eClinicalWorks. “With the healow suite of solutions and the multidimensional eClinicalWorks EHR, providers like Flagstaff Surgical Associates get a comprehensive solution all in one tool.”
SOURCE: Businesswire