Deliverect, a global scale-up that integrates and accelerates online ordering for restaurants and grocery stores, and Uber, announced a new global partnership to help restaurants better manage their delivery operations and expand. With Deliverect Dispatch, restaurants can scale their orders through fast and reliable white label delivery, powered by Uber Direct as a preferred partner.
Restaurants using Deliverect and Uber Direct can now seamlessly manage their customers’ experience from the first customer interaction through their sales channel through delivery. Whether the restaurant takes orders through its own app, website or social media channels, Deliverect Dispatch provides a network of couriers with the Uber app as an option for cost-effective on-demand delivery. This allows the restaurant to better serve its customers while maintaining control of its margins. As a white-label service, Uber Direct allows restaurants to offer delivery services while maintaining their brand and customer data. This service is based on a cooperation between Uber Eats and Deliverect, which was launched in 2018.
With Deliverect Dispatch, backend processes are optimized by integrating with the restaurant’s point-of-sale to ensure speed and accuracy. Orders received through a restaurant’s own sales channels are automatically assigned to Uber Direct and processed within the restaurant’s ongoing kitchen operations. This means restaurants can scale their first-party distribution channels without increasing the operational complexity of their kitchen. Additionally, restaurants can keep their customers updated with real-time delivery status. The Uber Direct delivery fee that customers pay for express, daily and on-time deliveries is set by them themselves with no marketplace or hidden costs for the company. This creates additional options for quick,
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“We are excited to expand our partnership with Deliverect to enable merchants to offer delivery services in a way that works for them and scales with their business growth,” explains Jordi Suarez, Global Head, Uber Direct. “ On -demand delivery is “No longer a luxury, but a fundamental consumer expectation. Uber Direct’s integration with Deliverect enables more merchants to self-manage their entire brand experience while ensuring customer satisfaction and expanding their reach.”
“The ability to provide reliable, fast delivery and get orders to consumers when they want them is a key success factor for restaurants. In fact, fast delivery is one of the most important factors that motivate consumers to order from a restaurant again,” reports Zhong Xu , CEO and co-founder of Deliverect. “By expanding our partnership with Uber to bring the benefits of Uber Direct to our customers We provide restaurants with additional tools to increase their online menu sales and improve both their revenue and customer experience.
Restaurants that use the integration can achieve, among other things, optimized operations and increased sales opportunities.
“Popchew has created the most interesting food brand in the world by combining a unique digital experience with incredible menus and seamless delivery,” said Nick Sopchak , co-founder and CEO of Popchew . “We are thrilled to expand our partnerships with Deliverect and Uber “The Deliverect Dispatch and Uber Direct products play a central role in our goal of impacting billions of customers worldwide.”
“As a leading virtual food franchise brand, we are always looking for innovative ways to improve our concept using technology,” explains Rudolf Donauer , Managing Director at Milano Vice. “A closer partnership with Deliverect and Uber Direct simplifies our order management and delivery processes . This allows our kitchens to fully concentrate on baking wonderful pizza for customers.”
SOURCE : PRNewswire