Tyfone, announced a strategic partnership with Phoenix-based Sunwest Credit Union to transform the credit union’s digital member experience, provide more engaging, personalized services, drive future growth and generate operational efficiencies across the entire institution. The credit union will deploy Tyfone’s full suite of services including nFinia® Digital Banking platform, instant payments, youth banking and Skip-A-Pay solutions.
Sunwest Credit Union’s progressive vision required a technology partner that could match their ambitious digital transformation goals with equally advanced capabilities. After an extensive review and evaluation period, Tyfone was selected.
“Our leadership team has the vision to see where the credit union industry is headed, and we refuse to be left behind,” said Katie DeFeo, VP and chief experience officer, Sunwest Credit Union. “We needed more than just a vendor, we needed a strategic partner who shared our progressive outlook and had the depth of expertise to execute our vision. Tyfone’s platform will be a game-changer for our members and employees.”
nFinia will provide Sunwest members with an integrated, omnichannel experience across mobile and online banking – addressing a key pain point where members currently encounter inconsistent functionality between channels. Penni, an AI-powered financial assistant, will help members analyze spending patterns, identify saving opportunities and take control of their financial wellness.
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“What stood out immediately was not just the innovative platform, but Tyfone’s commitment to true partnership,” DeFeo continued. “We needed an agile partner who would support our growth, not hold us back. Unlike larger industry giants where we’re just a number, Tyfone demonstrated genuine cultural alignment with our values and a collaborative approach to innovation.”
Sunwest’s implementation includes several key Tyfone solutions:
- nFinia Digital Banking Platform: Delivers seamless retail banking functionality with consistent user experience across all digital channels, enabling members to self-service routine transactions and access real-time account information.
- Instant Payments: Replaces the limited payment options with robust functionality that could change traditional bill pay and wire services, offering members fast, secure payment capabilities.
- Youth Banking Solutions: Transforms the Pounce youth program (ages 0-12) from manual, branch-based processes to engaging digital experiences, enabling gamification, goal-based rewards, and enhanced parent-child financial education opportunities.
- Skip-A-Pay Automation: Converts the successful annual Skip-A-Pay campaign from being entirely manual to an automated solution.
- Tyfone’s automated wire processing and enhanced security features will streamline operations, while improving member convenience.
“The list of benefits truly seems endless,” DeFeo noted. “We’ll eliminate countless manual processes, gain operational efficiencies, and provide our members with the digital banking experience they deserve. The AI assistant search capability alone will be transformative for helping members understand and manage their finances.”
Sunwest values Tyfone’s community-oriented approach, including connections with other credit union clients for best practice sharing and comprehensive support throughout implementation and beyond.
“This isn’t just a platform upgrade – it’s our launching pad for everything we want to accomplish,” DeFeo said. ” Tyfone gives us the tools to compete, innovate, and thrive in today’s market.”
SOURCE: Businesswire