InvoiceCloud, a leading solution for digital bill payment services, has received category wins for Customer Service Department of the Year in the 22nd Annual American Business Awards®, and Customer Service Department of the Year – Financial Services – 100 or More Employees in the 18th annual Stevie Awards for Sales & Customer Service.
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions to more than 3,200 customers across the utility, government, and insurance industries. The organization is dedicated to servicing customers to drive the highest levels of adoption and satisfaction, resulting in a 98% customer retention rate as of April 2024.
“InvoiceCloud has grown into the market-leading solution it is today because we prioritize what truly matters: product leadership, leading with a customer-first mindset, and building an unmatched customer success team,” said InvoiceCloud’s CEO Kevin O’Brien. “Exceptional customer service starts with having knowledgeable employees who genuinely care about their customers’ success. I am thankful to the Stevie Awards and proud of the recognition this dedicated team deserves.”
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“The high scores given to the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”
SOURCE: Businesswire