Way.com (Way), the leading tech-enabled software and services for parking, insurance, washes and more, unveiled its AI-powered Repair & Maintenance platform, the first ever that combines shop automation with direct access to 10 million+ car owners. This next-generation solution simplifies shop operations using AI voice agents and automation, while delivering new customers directly from Way’s 10+ million users.
For decades, shop management systems have helped owners manage appointments, invoices, and inventory, but none of these systems have brought customers with them. The game-changing new shop management software from Way connects local repair shops directly to car and fleet owners who already use Way for parking, fuel, car washes, insurance, refinance and roadside assistance.
“Most shop software only helps you manage what’s already inside your bays. We go a step further. We fill them to increase your profits,” said Arnold Gold, EVP of the Repair & Maintenance Division at Way. “Way already connects millions of drivers to car services every day and now we can refer them to your Way-powered shop. With this new platform, we’re giving repair shops the AI-enabled tools to run the business efficiently as well as access to our 10+ million customer base.”
Also Read: Repairify and Opus IVS Announce Intent to Combine Diagnostics Businesses to Advance the Future of Automotive Diagnostics
“Signing up with Way was a no-brainer. Shop management has become much easier since we rolled out the platform,” said Mike Singh, owner of Hi-Tech Muffler from Stockton, CA. “My team has saved hours using the Technician app to manage repair orders, and they don’t even need to leave the vehicle being worked on. We’re excited to be extending our partnership with Way to grow our business and looking forward to transferring four more shops to the tool.”
“Every repair shop should have access to the same scale and technology as the big names, without losing the personal touch,” said Gold. “By combining customer acquisition, automation, and AI assistance in one platform, Way is redefining what a shop management system can be.”
SOURCE: PRNewswire