Google Cloud announced an expansion of its strategic partnership with Mercedes-Benz, helping the automaker transform key customer experiences with AI and generative AI (gen AI) technologies on Google Cloud’s Vertex AI platform.
Mercedes will infuse cutting-edge e-commerce capabilities into its online storefront with a gen AI-powered smart sales assistant, and new Google-quality search and recommendations capabilities. The company also plans to expand its use of Google Cloud AI to make its call center experience more seamless and helpful, and will leverage AI and gen AI tools, including Vertex AI and Google’s Gemini models, to make its marketing campaigns more personalized and relevant to customers worldwide.
“Partnering with the very best in their respective fields is an important part of our software strategy – Google is the perfect example of that. With Google Cloud, Mercedes-Benz is building new ways to deliver the most intelligent vehicles to our customers and to create personalized, intuitive experiences,” said Ola Källenius, Chief Executive Officer, Mercedes-Benz.
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With the process of buying a car increasingly involving online research and shopping, Google Cloud’s AI technologies will help Mercedes-Benz transform its e-commerce approach and make its online storefronts a natural extension of the showroom floor. In 2024, Mercedes plans to use Google’s Gemini models to deploy a new, smart sales assistant on its websites. The Mercedes-Benz Virtual Assistant (MVA) will be able to converse in natural language, helping shoppers find a car model that fits their needs, schedule a test drive, or even start a purchase. The automaker will also explore Google Cloud‘s Vertex AI Search offering to embed Google-quality search and recommendations capabilities directly into its websites, making it even easier for consumers to search and shop.
With improved e-commerce functionalities, consumers will be able to use both the smart sales assistant or the search bar on Mercedes’ website to easily find relevant car models and products through broad or nuanced queries like “Newest EV models that seat five people,” or “2024 red wagon.” The Mercedes-Benz Virtual Assistant (MVA) is now deployed in European markets including the UK and Germany. Rollout of the smart sales assistant to websites is planned for Europe and overseas in 2024.
“Mercedes-Benz has a long history of using technology to create exceptional experiences for their customers,” said Sundar Pichai, CEO of Google and Alphabet. “We’re excited to help them apply Google’s advanced AI to engage with customers in new ways from improving customer service to optimizing their website experience, with much more to come from this collaboration in the future.”
SOURCE: PRNewswire