Kyndryl, a global leader in mission-critical enterprise technology services, announced the launch of its Aviation Industry Cloud Solution, an agentic AI-powered platform designed to help airlines modernize operations, maximize the value of data, and deliver next-generation experiences for both customers and employees. The solution also extends to the broader travel ecosystem-including travel agencies, tourism boards, and cruise lines-enabling integrated, end-to-end customer offerings through advanced technology.
Built on Google Cloud, the solution combines Kyndryl’s deep industry expertise with advanced tools to provide airlines secure access to critical data and actionable insights. By connecting core systems across finance, human resources, reservations, and retail, airlines can streamline operations, elevate passenger engagement, and continuously innovate to maintain a competitive edge.
“Our new AI-powered solution will enable airlines to deliver personalized experiences to travelers and enhance flight operations,” said Azi Handley, Vice President of Global Strategic Alliances at Kyndryl. “The combination of Kyndryl’s Agentic AI expertise, as well as Google Cloud data and analytics, will help airlines modernize their core systems, reimagine customer engagement, and accelerate digital transformation.”
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The Aviation Industry Cloud Solution turns complex travel data into real-time insights, automates critical operational processes, and enables personalized customer interactions. With built-in deployment tools that reduce risk and accelerate implementation, Kyndryl empowers airlines to open new revenue channels while modernizing mission-critical systems to remain reliable and resilient.
“I see many companies investing in digital transformation and exploring how AI can reshape their businesses,” said Sérgio Ribeiro, Digital & Technology Services Senior Director, TAP Air Portugal. “At Kyndryl, I see a strong commitment to investing in people, partners, and technology – a combination I believe can support organizations on their AI journey.”
Leveraging hyperscaler products, services, and data, Kyndryl’s solution unites the travel ecosystem-spanning passengers, cargo shippers, maintenance teams, travel agencies, and cruise lines-to create personalized, data-driven offerings. The platform also integrates Kyndryl’s Agentic AI Framework, enabling airlines to securely adopt and deploy intelligent AI agents for current and future applications. These include travel optimization, business discovery, and innovative customer-facing experiences.