Descartes Systems Group has introduced new AI-powered Image Document Management (IDM) capabilities designed to help customs brokers, freight forwarders, and logistics service providers accelerate customs entry preparation, shipment creation, and transportation execution. Embedded within Descartes’ customs and transportation solutions, logistics-trained AI agents can interpret commercial invoices, bills of lading, packing lists, and related shipment documents. “Entering commercial invoice data is one of the most labor-intensive activities in the import process, especially when shipments include complex commercial invoices with hundreds of line items,” said Scott Sangster, General Manager, Logistics Service Providers at Descartes. “Rather than simply digitizing individual documents, our agentic IDM solution interprets commercial invoices, bills of lading, packing lists and related shipment documents in context. It can extract, validate and prepare data that can immediately begin customs and transportation workflows with significantly fewer exceptions and manual corrections.”
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The transforming them into operationally ready data while reducing manual entry, exceptions, and rework. “While document processing remains one of the largest sources of manual effort in customs brokerage and logistics operations, most customers aren’t looking for another separate AI application to manage documents,” said Ken Wood, Executive Vice President of Product Management at Descartes. “With our solution, customers can automate one of the most time-consuming aspects of customs and logistics operations through agentic capabilities that are embedded within the Descartes platform they rely on every day. The goal is not simply to read a shipment document, but to quickly understand its logistics context and rapidly prepare the data needed to move the customs entry or shipment forward faster and more accurately.”