Rapidflare and Rolling Wireless announced a strategic partnership to transform technical support for the connected automotive and IoT sectors. By deploying Rapidflare’s product intelligence platform, Rolling Wireless is addressing a challenge endemic to complex, software-defined hardware: critical technical knowledge scattered across disconnected systems, slowing down the teams who need it most.
In automotive and industrial IoT environments, engineering knowledge is rarely centralized. It lives across Jira tickets, Confluence pages, SharePoint repositories, and architectural diagrams, forcing support teams to spend more time hunting for information than solving problems. As vehicles and devices grow more software-defined, this fragmentation is becoming a significant operational liability.
Rapidflare bridges these gaps by combining knowledge graphs with visual reasoning to map the relationships between components, engineering changes, and system dependencies. The result is a natural-language interface that gives both internal teams and customers instant access to context-aware, reliable answers, without needing to know where the information lives.
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Making Fragmented Knowledge Instantly Actionable
“As automotive products transition toward software-defined architectures, the volume of technical metadata is exploding,” said Navanee Sundaramoorthy, CEO of Rapidflare. “Companies don’t need another search tool, they need a way to make fragmented knowledge instantly actionable. Our platform doesn’t just find documents; it understands the engineering context behind them.”
For Rolling Wireless, the impact went beyond the original project scope. “The Rapidflare team’s responsiveness allowed us to extend the solution’s capabilities well beyond what we initially planned,” said Thierry Uguen, VP of Product Marketing and Support at Rolling Wireless. “We now have a tailored platform that directly supports our goal of delivering faster, high-accuracy technical support to our global customers.”
A Multi-Tier Intelligence Platform Built for Scale
Working closely with Rolling Wireless, Rapidflare deployed a multi-agent knowledge platform designed around the company’s distinct support tiers:
- NAD Partner Hub: Each OEM customer receives a dedicated AI agent trained on their specific documentation, product configurations, and support history, eliminating repetitive queries and accelerating resolution times.
- V2X Customer Hub: An always-available AI assistant that gives Vehicle-to-Everything (V2X) customers immediate, accurate answers on product integration, certification, and troubleshooting, without requiring human intervention for routine interactions.
- Internal Escalation Hub: A restricted-access agent that gives Rolling Wireless‘s support engineers instant access to proprietary documentation, internal FAQs, and escalation guidance, turning complex queries into fast, consistent resolutions.
As cellular connectivity becomes standard across modern mobility, this partnership positions Rolling Wireless at the forefront of AI-driven operational efficiency.
SOURCE: PRWeb
