TigerConnect has introduced the TigerConnect Operator Console, a cloud-native, AI-driven hospital communication solution aimed at replacing outdated, on-premise operator consoles and improving the way hospitals handle calls, critical events, and operator-driven workflows. The solution, developed for the Cisco Webex Contact Center platform, provides a single point of control for all calls, code activations, and facility alarms, and also offers intelligent call routing, scripted emergency responses, real-time transcription, and AI-driven operator assistance. The solution is designed to work seamlessly with existing EHR, telephony, secure messaging, and physician scheduling systems, and is intended to help hospitals minimize technology fragmentation and reduce total cost of ownership.
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“Hospital operators are at the center of clinical communication, yet they’ve been forced to rely on outdated tools that haven’t kept pace with the complexity of modern care,” said Saurin Shah, Chief Product Officer at TigerConnect. “The TigerConnect Operator Console brings voice, messaging, scheduling, and alerts together into a single, cloud-native, AI-powered platform – so operators can see what’s happening in real time and act with confidence. By modernizing this critical role, hospitals can respond faster, operate more efficiently, and deliver more consistent, reliable care.” “The operator console is a critical but often overlooked part of hospital infrastructure,” said Chris Harper of Lake Regional Health System, noting the solution enables stronger coordination and more reliable operations for staff and patients.