Tai Software, a premier transportation management system (TMS) designed for freight brokers, announced its latest integration with OpenTrack. The system provides AI-ready, end-to-end container visibility data directly into the Tai platform. This gives freight brokers and logistics operators a chance to access real-time container tracking and operational insights while operating a traditional TMS.
The integration, which has been tailor-made for brokers and logistics teams that utilize Tai as their go-to freight platform, aims to eliminate the need for brokers to manually check the portal by automatically pushing container milestones, exception information, and key operational information into Tai. This enables brokers to be more proactive in dealing with disruptions that can be detrimental to their operations.
“Busy freight brokers don’t have time to leave their TMS to track down container updates,” said Daniel Ely, CPO at Tai Software. “This integration keeps operational truth inside Tai, helping teams move from reactive updates to proactive customer service.”
Built for Broker Teams Who Operate in Tai
The freight brokerage teams at Tai already handle shipment management, workflows, and customer communications. However, the usual visibility of containers is fragmented across ocean carrier portals, terminal systems, and rail tracking tools. In such scenarios, there is often a great deal of repetitive manual checks, inconsistent shipment updates, and slower decision-making tied to operations.
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By incorporating the OpenTrack solution into the Tai system, the user is able to access container milestones in a single, unified, and standardized fashion directly in the TMS, giving them the opportunity to spend less time searching for status updates and more time on booking freight, fixing issues, and creating a better customer experience.
What OpenTrack Delivers Inside Tai
With OpenTrack connected to Tai, brokers gain access to:
Reliable End-to-End Container Milestones
OpenTrack tracks containers across ocean, terminal, rail, and drayage movements and automatically delivers milestone updates into Tai’s Shipment Location History page, enabling simple collaboration and streamlined follow-up across teams.
Milestone-Driven Shipment Alerts
OpenTrack continuously sends real-time status and event updates that Tai converts into actionable Shipment Alerts. These alerts can be aligned with internal workflows to notify shippers about:
Availability
Holds
Rail arrival
Outgate
Delivery
Empty return
And more
Operational Data That Supports Automation and Reporting
The integration also populates critical operational shipment fields, including last free day and other key data points. This helps broker teams:
Plan container pickups more effectively
Reduce the risk of costly demurrage and detention charges
Deliver more accurate and timely customer updates
“OpenTrack provides the only AI-native, end-to-end container visibility data trusted by the largest global logistics company,” said Kevin Valsi, CEO at OpenTrack. “By delivering that battle-tested data directly into Tai, broker teams can operate from a single source of truth and take action faster when exceptions occur.”