Cleo the global leader in supply chain orchestration solutions through its Cleo Integration Cloud (CIC) platform, announced it latest Cleo AI-powered capability – Intelligent Error Resolution, a reimagined approach to supply chain transaction troubleshooting that empowers supply chain operations managers to resolve integration issues in minutes, not days.
In modern supply chains, a single technical integration issue – such as an authentication error, a misrouted message, or API failure – can cascade across supply chain operations, delaying shipments, disrupting trucking schedules, and jeopardizing commitments to key customers. Traditional troubleshooting approaches often only made situations worse through overly technical alerting and reliance on IT expertise to decipher and uncover buried root-causes. Not anymore.
Cleo’s new Intelligent Error Resolution addresses this shortcoming head-on with a context-rich, AI-powered experience to empower users by automatically identifying errors, classifying root causes, and providing resolution recommendations. No more guesswork. No more troubleshooting. Just intelligent recommendations with simple, actionable steps for resolving problems in just minutes.
How It Works
Cleo’s Intelligent Error Resolution changes the user experience by automatically correlating issues across all supply chain processes, rapidly surfacing root causes and providing a guided path to resolution, so errors can be solved before the business is impacted.
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Designed for both technical and non-technical users, Cleo’s Intelligent Error Resolution:
- Categorizes errors by type, endpoint, and impact.
- Correlates issues to recurring patterns across integrations.
- Provides AI-generated summaries and recommended action plans.
- Enables self-service resolution without reliance on technical skillsets.
This means that a logistics coordinator, procurement buyer, account owner, or warehouse specialist can rapidly address an integration error — from identifying the problem and investigating the cause to resolving the issue themselves — without waiting for IT or a technology expert.
Benefits
With Intelligent Error Resolution from Cleo, customers gain:
- Faster issue resolution across supply chain workflows.
- Reduced escalations to IT and support teams.
- Full-team empowerment with guided troubleshooting.
- Improved commitment adherence and operational continuity.
“For too long, integration errors have been treated as isolated technical problems, when in reality they have significant downstream effects on the entire supply chain,” said Mahesh Rajasekharan, President and CEO of Cleo. “With Intelligent Error Resolution from Cleo, we are redefining exception management as a business performance opportunity, enhanced with the power of AI. By empowering every team member – from IT to supply chain operations – with automatic detection, diagnosis, and resolution, our customers can achieve entirely new levels of agility, resilience, and efficiency across their supply chain ecosystems.”
SOURCE Cleo