KIBO Commerce, a market leader in composable commerce solutions, announced continued product momentum. Fueled by strategic investment of reinvesting nearly 40% of its annual revenue into product innovation, the company has launched an array of new products and delivered over 60 enhancements across its platform, reinforcing its leadership in modular, intelligent commerce and order management.
“In today’s fast-changing commerce landscape, modularity alone isn’t enough. Retailers, manufacturers, distributors, and wholesalers need intelligent platforms that learn and evolve,” said Ram Venkataraman, CEO of KIBO. “We’ve been investing in those systems fast. Additionally, from comprehensive reverse logistics to B2B commerce and order management enhancements, and finally AI-powered agents, we’re simplifying operations and helping clients grow with less friction and greater control.”
KIBO introduced comprehensive Reverse Logistics functionality that gives brands complete control over post-purchase operations. Key features include:
- Intelligent Return Routing – to reduce costs and processing times.
- Disposition Mapping & Routing – to route items based on condition, maximizing recovery and minimizing waste.
- Custom Return Rules – by product, customer, or customer segment for fraud prevention and compliance.
These updates help businesses simplify returns while improving customer satisfaction and driving ESG-aligned outcomes.
Also Read: LifeSaver Launches AI Messaging Assistant To Enhance Communication Channels Between Framing Retailers and Their Customers
Expanding OMS and B2B Flexibility
KIBO strengthened its Order Management System (OMS) and B2B offering with the following enhancements:
- B2B Order Release Prioritization and Purchase Limits – Clients can now prioritize orders for high-value accounts and enforce purchase thresholds at a granular level, for example, per product, customer, or customer segment, to prevent over-ordering.
- Estimated Delivery Date (EDD) – Enhanced real-time EDD calculations using location fulfillment capacity, processing times, transfer times, and carrier transit data to improve delivery accuracy and transparency.
- Rule-Based Inventory Management – Quickly update safety stock by applying rules using product and location criteria, enabling agile adjustments that keep you ahead in a fast-paced retail world.
These features support omnichannel operation, helping teams effectively manage inventory and orchestrate fulfillment across locations.
Advancing Agentic Commerce with New Merchandiser Agent
Following the successful launch of KIBO Agentic Commerce and the general availability of its Shopper Agent and Customer Service Agent in the first half of 2025, the company has now delivered its next AI agent and a new dashboard to make managing organizational agents easier.
- Merchandiser Agent – Automate merchandising operations and save time. Our platform enables teams to rapidly generate product descriptions from attributes, create essential data for SEO, and translate content to reach a global audience.
- Agent Administration Dashboard – Streamline Agentic Commerce operations by centralizing the configuration and management of agents, playbooks, and performance metrics.
Get to market faster with KIBO’s commerce agents. Powered by Google Cloud’s Gemini, KIBO’s agents are pre-trained for instant deployment and deliver lightning-fast results by executing directly at the API level. Additionally, the agents, equipped with AI Vector Search, are able to find products more effectively than traditional synonym-based searches. This technology enables them to quickly locate relevant items with greater relevancy.
SOURCE: PRWeb