Fabric, a leader in care delivery and consumer experience, announced a strategic partnership with Rush University System for Health, Chicago’s first healthcare institution, to power Rush Connect and Rush Connect+, the academic health system’s new platform for on-demand and subscription-based digital-first access to care. Using Fabric’s AI assistant and virtual care platform, Rush Connect delivers faster and easier patient access to care while giving clinical teams the tools to expand capacity, enhance efficiency, and deliver high-quality care.
Health systems are overwhelmed by growing patient demand and clinician burnout, yet many still rely on fragmented solutions that disrupt workflows while creating barriers for patients. According to a 2024 Deloitte study, almost all patients want convenient virtual care options, but access remains limited. To address the gap between demand for more accessible care and the current standard, Fabric’s AI-powered technology and clinical infrastructure enables systems like Rush to deliver scalable, continuous care that meets patients’ needs without compromising quality.
Rush Connect guides patients from the first symptom to treatment through a seamless digital experience. At the core is Fabric’s 24/7 AI Assistant, which triages and navigates patients in real time and directs them to appropriate care. For patients with a Rush Connect+ subscription, Fabric’s asynchronous-first Virtual Care platform seamlessly connects them with licensed providers for treatment plans in minutes. By combining smart triage with on-demand care delivery, Rush Connect reduces patient wait times, expands access, and minimizes friction for patients and providers.
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“We are thrilled to partner with Rush, an organization that has consistently embraced innovation to put patients first,” said Aniq Rahman, founder and CEO of Fabric. “This collaboration is a great example of how our technology and clinical platform can scale to support new care models, ultimately enabling Rush to provide even better access to care for patients across the Midwest and setting a new standard for the entire country.”
“Fabric‘s platform is instrumental in helping us expand access to meet patients’ increasing expectations for an always-on healthcare experience, while also ensuring the high-quality, continuity of care that Rush is known for,” said Ben Wolfe, Senior Director, Digital Transformation at Rush. “Rush is committed to transforming healthcare, and we’re thrilled to be offering these new digital-first services that create a new level of simplicity, convenience, and personalization for our patients.”
SOURCE: PRNewswire