Kibo Commerce, a market leader in composable commerce solutions, has been recognized as a Leader in The Forrester Wave™: Order Management Systems (OMS), Q1 2025. The report evaluates 8 vendors across 36 criteria. Kibo achieved the highest possible score of 5 in 18 criteria, and the highest score in the Strategy category.
The Forrester report noted that “Kibo’s refocus on its unified platform for commerce and OMS solutions paid off. Some thoughtful new features in order management and some strategic adjustments make it a compelling choice.” Additionally, “Customers we spoke to expressed more satisfaction for Kibo than any other vendor we evaluated. [Customers] feel heard and express the sense that all customers enjoy that treatment.”
Kibo received the highest possible scores (5 out of 5) in the following criteria:
- Usability and Configuration
- Reporting and Analytics
- Enterprise Inventory Management
- Omnichannel Order Management
- Fulfillment Automation
- Customer Service
- International Orders and Globalization
- Post-Purchase Customer Experience
- Pricing and Promotions
- Digital Products and Services
- Store Fulfillment: Administration
- Endless Aisle
- Subscriptions Management
- Adoption
- Pricing Flexibility and Transparency
- Community
- Supporting Services and Offerings
- Architecture
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“We are honored to see our platform recognized as a Leader by Forrester. To us, this validates our strategy of combining robust technology with a relentless focus on customer needs,” said Ram Venkataraman, CEO at Kibo. “We believe this achievement reflects Kibo’s commitment to empowering its clients to optimize operations, enhance customer satisfaction, and scale efficiently.”
According to the Forrester report, “Kibo’s recent additions include an SLA management interface that empowers nontechnical users to set parameters with impacts across the platform. Its unrivaled endless-aisle functionality enables store associates to serve customers when desired items are out of stock… Kibo is a best fit for organizations seeking a commerce-first approach to order management, with strong tools for nontechnical users.”
SOURCE: PRWeb