Bidgely was named in the “Leader” category in the IDC MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024 Vendor Assessment which focuses on greater need for public services to respond to consumers’ newly developed desires for energy efficiency and cost savings with omnichannel and end-to-end customer engagement tools. The report evaluated 10 vendors based on strategies and capabilities.’
Customer Engagement Digital Solutions Assessment for Utilities for 2023-2024. The company’s strategy based on load disaggregation, energy behavior profiling and the best interactions possible, enables utility customers to achieve highly personalized engagement, enabling them to progress towards goals such as increasing revenue, improving customer experience, managing demand and responding to demand and support grid stability,” said Gaia Gallotti, associate director of research at IDC Energy Insights. “Additionally, Bidgely supports outcome-based and risk-sharing contracts, based on the results obtained from customer engagement, which can prove attractive options for energy retailers in competitive markets, such as Europe.”
The IDC MarketScape report analyzed each vendor’s ability to support basic customer interactions across five key categories of descriptive, diagnostic, predictive, prescriptive and ecosystem engagement. The report highlighted the following distinctive capabilities of Bidgely: Intelligent management of DERs and electric vehicle charging.
Also Read : East Point Energy Developed Project Becomes Virginia’s Largest Operational Energy Storage Facility
Additionally, Bidgely’s following strengths are mentioned in the report:
- “Bidgely’s strategy for load disaggregation, energy behavior profiling and better interactions enables utility customers to achieve highly personalized engagement and progress towards goals such as increased revenue, improved customer experience, demand-side and demand response management and support for network stability.”
- “Bidgely fully supports features including descriptive engagement (with home energy reports customized by preferred channel or HER), diagnostic engagement (with usage alerts, high bill alerts and web analyzer), predictive engagement (with bill estimates, analysis of price plans and rates, seasonal alerts) and prescriptive engagement (with savings tips, answering questions, home audits)”.
Consumers as active participants of the network
“The energy crisis of 2022 has awakened customers globally from apathy. Customers are now more aware, informed and willing to play a more active role, optimizing their energy and water consumption, as well as profiting from their investments in self-production, energy storage, electric vehicles, heat pumps and so on”, added Gallotti. “Having a digital customer engagement solution is now a key differentiator between public services that have specific capabilities and those that don’t, and the gap will get bigger over the next 24 months as investments in dedicated solutions and more advanced ecosystem engagement features”.
“The industry is taking note of how AI is changing the game for critical service-level initiatives, such as asset capacity planning, electric vehicle management and load shifting. We are pleased to see that our strategic innovation aligns with IDC’s vision of engaging customers in the future of energy,” said Gautam Aggarwal, Chief Revenue Officer at Bidgely. “We believe Bidgely’s recognition in this year’s IDC MarketScape highlights the power of our data-driven customer intelligence to meet customers wherever they are.”
SOURCE : BusinessWire