Blue Yonder, a leading provider of supply chain solutions, announced the signing of an agreement to acquire Doddle , a leading door-to-door technology company co-founded by Tim Robinson and Sir Lloyd Dorfman. Under this agreement, once completed, Blue Yonder’s robust set of commercial and supply chain management offerings will expand to offer a complete experience including end-customer delivery, returns management and return solutions. reverse logistics
With Doddle’s capabilities, Blue Yonder will be able to offer retailers and logistics service providers, such as shippers, a transformed and simplified experience for their own customers, as well as greater growth potential as they seek to strengthen their businesses. and build more sustainable supply chains. Additionally, Doddle’s self-service return kiosks and pick-up, drop-off (PUDO) networks offer retail and logistics companies a much-needed efficient solution. for today’s returns management challenges.
“Doddle has achieved what very few companies can: they have cracked the code on door-to-door service along with omnichannel returns,” said Duncan Angove, CEO of Blue Yonder. “The highlight of Doddle’s solution is that they solve the returns problem from start to finish. From initiating returns to returns rules, from processing returns in-store to self-service kiosks, handling returns in the warehouse and returning them to stock. The proliferation of e-commerce (and therefore returns) has put increased pressure on shippers, muddied the waters of inventory management, and created frustrations for buyers. “Doddle’s capabilities unlock a superior and differentiated experience for customers, and will help us advance our mission to transform the supply chain.”
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While it started as a simple idea, businesses are now recognizing the tremendous importance of robust, optimized delivery and returns offerings, and Doddle’s solutions offer customers a seamless way to reduce costs and inventory waste. In 2022, according to the National Retail Federation, consumers returned more than $816 billion worth of products, and some estimates suggest that only about 50% of returned products make it back to store shelves . Returns, in particular, are a big problem for retailers, shippers and consumers alike, and returns management will be one of the biggest focal points of e-commerce globally in 2023, as the industry becomes increasingly increasingly aware of the impact returns can have on customer experience and overall profitability.
With Doddle, Blue Yonder will be the only company with a comprehensive suite, spanning from planning and execution to compliance and profitability, for creating more sustainable and profitable end-to-end supply chains. Ultimately, Blue Yonder’s warehouse management (WMS), order management (OMS) and transportation management (TMS) customers, including retailers, logistics service providers and postal carriers, will gain growth potential in both scale and in cost reduction, with complete logistics experience. Doddle expands Blue Yonder’s offerings to fully orchestrate the network, from customer engagement to stores, fulfillment centers and logistics, and completes the ecosystem needed to support reverse logistics, shipping consolidation and inventory circularity .
“Today, more than 900 retailers and logistics providers around the world work with Doddle to help manage growing challenges at all points of door-to-door service,” said Tim Robinson, founder and CEO of Doddle. “However, we knew that to find the perfect solution to address these challenges we needed to integrate our offerings with a strong provider of supply chain planning, orchestration and execution solutions. Blue Yonder’s scale and depth of experience make it the perfect alliance, and we look forward to helping more companies face these challenges, together.”
SOURCE : BusinessWire