An improved hospital experience can influence patient satisfaction, decrease length of stay, reduce costly readmissions, and improve nursing satisfaction. Aramark, the provider of food, facilities, and uniform services to millions of people in 19 countries around the world, announced an exclusive new partnership with the Healthcare Plus Solutions Group (HPSG), led by healthcare visionaries Quint Studer and Dan Collard. The partnership is part of the Aramark Healthcare+ strategy to drive innovative, evidence-based improvement for hospitals.
“We are committed to building a world class patient experience organization to improve hospital outcomes,” said Bart Kaericher, President and CEO of Aramark Healthcare+. “This partnership gives us the added expertise, resources and structure to support the development of our front-line staff as part of the patient care team.”
HPSG will develop coaching and training to build skills for patient interaction that gives Aramark Healthcare+ managers and front-line associates the expertise to support nursing units and help improve patient care.
The new HPSG and Aramark Healthcare+ partnership will be centralizing and formalizing the existing network of experience professionals integrated across all regions in the U.S. These teams will be scaled to deliver a foundational framework of practices designed to elevate the relationships with caregivers, patients, and the healthcare team within the Aramark Healthcare+ partnerships nationwide.
Together, the group will create a new “Leadership Development Institute” to teach techniques that effectively connect caregivers and patients. For example, Aramark Healthcare+ managers will learn to conduct guided rounding conversations with their front-line teams and will receive similar training and tools to have rounding discussions with nurses and patients. All training will include an official certification process.
“We are grateful to be part of the Aramark Healthcare+ team,” said Quint Studer, co-founder of Healthcare Plus Solutions Group. “We are excited to bring new capabilities to their front-line teams of food, facility services and transport associates so that they can have a greater impact on those that receive care and those hospital partners they work with that provide care.”
SOURCE: Businesswire